Refund policy

Refund Policy

We want you to be completely satisfied with your purchase.

Returns
You have 30 days from the date of delivery to request a return. Items must be unused, in original condition, and in original packaging.

Non-returnable items:
- Used products
- Items damaged by misuse

Refunds
Once your return is received and inspected, we will notify you of approval or rejection.

If approved, refunds are processed within 5–10 business days to your original payment method.

Damaged or incorrect items
If your item arrives damaged or incorrect, contact us within 7 days with photos.

Return shipping
Customers are responsible for return shipping unless the item is defective or incorrect.

Contact: support@auranexstore.com